Patty, one of the hardest things you might have to deal with is a lack of acknowledgment about how big a loss this is. But people who are around you -- coworkers, friends -- might say, "Wow! 80 years old. What a great life." Or, "Gee, you must be so relieved. They were suffering so much." How hard is that for the person who has suffered the loss to hear and to deal with?
PATTY DONOVAN-DUFF, RN: It's very difficult. I think in our society these days, also, people get three days off after a loss of a parent. They are expected to return to work pretty quickly afterwards. There's probably a period of time where there is that condolence period, but very quickly they are expected to be performing as usual with their concentration being right on and being the same person as they were before. That doesn't happen. You change.
LISA CLARK: And having to deflect the kind of inane comments that people often make, how do you equip people to deal with hearing the sorts of things that aren't helpful?
PATTY DONOVAN-DUFF, RN: Sometimes you have to help them rehearse those responses. We do that with children, as well. What would you say, because this comes up in groups a lot. What's a good answer? Really, what people need during that time is to remember, not to hear, "It's going to be okay and you're going to move on." But it may be an opportunity to remember the person who died, to talk about the person who died to somebody. That remembering is a very important piece.